HCLTech is hiring for an Administrator – IT Operations Management, RESTful API, Angular role in Noida, Uttar Pradesh. The position is focused on technical support, ticket resolution, root cause analysis, and IT service management.
This role may be suitable for candidates who have experience with ServiceNow ITOM, REST/SOAP APIs, AngularJS, ticketing systems, and IT support processes. The job also involves handling escalated issues, maintaining service quality, and supporting team members through training and coaching.
HCLTech Recruitment 2026 – Job Overview
| Details | Information |
|---|---|
| Company | HCLTech |
| Job Role | Administrator – IT Operations Management, RESTful API, Angular |
| Job Location | Noida, Uttar Pradesh |
| Job Type | IT Operations / Technical Support |
| Experience | Not mentioned in the provided job listing |
| Salary | Not mentioned in the provided job listing |
| Qualification | Not specifically mentioned |
| Application Mode | Online |
| Last Date | Not mentioned in the provided job listing |
About the Role
The Tools & Automation Administrator will be responsible for handling technical support activities and resolving issues while following company quality standards and service requirements.
The role involves working with ServiceNow ITOM and REST/SOAP APIs to resolve support tickets. Candidates will also be expected to investigate difficult issues, find their root causes, and help improve overall service performance.
Apart from regular technical work, the position includes knowledge sharing, training new team members, and helping other analysts improve their problem-solving skills.
Key Responsibilities
The selected candidate may be responsible for:
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Providing technical support and resolving tickets independently using ServiceNow ITOM and REST/SOAP APIs.
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Investigating escalated issues and performing root cause analysis.
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Using AngularJS for troubleshooting and resolving application-related issues.
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Updating and maintaining the team's knowledge base.
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Training new team members and coaching analysts.
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Managing tickets according to agreed Service Level Agreements (SLAs).
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Maintaining required response time and ticket resolution targets.
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Improving customer satisfaction through faster and effective issue resolution.
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Working to improve first-call resolution and reduce reopened or rejected cases.
Required Skills
Candidates should have a good understanding of the following areas:
ServiceNow ITOM
Knowledge of ServiceNow ITOM is required for handling IT service management and support-related activities.
REST and SOAP APIs
The role requires knowledge of REST/SOAP APIs, which are commonly used for communication between applications and services.
AngularJS
Candidates should have a solid understanding of AngularJS for application support, troubleshooting, and issue resolution.
Ticketing and Escalation Processes
Familiarity with ticketing systems and escalation procedures is important for managing support requests effectively.
Root Cause Analysis
Strong analytical and problem-solving skills are needed to investigate technical issues and identify their root causes.
Communication Skills
Good communication is important because the role includes customer support, team training, and coaching activities.
ITIL Foundation Certification
An ITIL Foundation certification is optional, but it can be useful for understanding IT service management principles.
Candidates who already have ITIL knowledge may find it helpful when working with service management processes and support operations.
Who Should Consider This Job?
This opportunity may be relevant for candidates who are comfortable working in IT operations and technical support environments and have hands-on knowledge of the technologies mentioned in the job requirements.
It can be a good fit for professionals who enjoy troubleshooting technical problems, working with APIs, managing support tickets, and finding solutions to escalated issues.
Candidates should carefully check the official HCLTech job listing for the complete eligibility requirements before applying.
Why HCLTech?
According to the information provided in the job listing, HCLTech is a global technology company with a workforce of more than 223,000 people across 60 countries.
The company provides technology services and products across areas such as digital, engineering, cloud, and AI. HCLTech works with clients across industries including financial services, manufacturing, healthcare, technology, telecom, retail, and public services.
The company also highlights employee development and career opportunities as part of its workplace culture.
Important Things to Check Before Applying
Before applying for this HCLTech position, candidates should carefully review:
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Required experience, if specified in the official listing
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Educational requirements
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Technical skills
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Job location
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Application deadline
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Official application process
Do not rely only on information from third-party websites. Always verify the latest details on the official HCLTech careers page.
How to Apply for HCLTech Recruitment 2026
Interested candidates should apply through the official HCLTech careers or recruitment page.
Before submitting the application, make sure your resume clearly highlights relevant skills such as:
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ServiceNow ITOM
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REST/SOAP API
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AngularJS
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IT support
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Ticket management
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Root cause analysis
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ITIL, if applicable
Frequently Asked Questions
Is this HCLTech job available in Noida?
Yes. The job listing provided for this article mentions Noida, Uttar Pradesh as the location.
What is the job role at HCLTech?
The position is for Administrator – IT Operations Management, RESTful API, Angular.
Which technical skills are required?
The listed skills include ServiceNow ITOM, REST/SOAP APIs, AngularJS, ticketing systems, escalation processes, root cause analysis, and communication skills.
Is ITIL certification mandatory?
No. The job listing states that ITIL Foundation certification is optional but valuable.
Is the salary mentioned?
The salary is not mentioned in the job information provided.
Where should candidates apply?
Candidates should use the official HCLTech recruitment or careers page to check the latest details and submit their application.
Disclaimer
Job details can change based on the company's recruitment process. Information such as eligibility, salary, experience requirements, application deadlines, and hiring status may be updated or changed by HCLTech.
BerojgarShala publishes job information for informational purposes. Candidates should verify all details through the official HCLTech website before applying.